QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook Essay

Identify the different reasons people communicate. People communicate to express needs,feelings,ideas,ask questions,share experiences Explain how effective communication affects all aspects of own work Effective communication helps to understand client’s needs Explain why it is important to observe an individual’s reactions when communicating with them see more:describe the components of a personal development plan Because I can know from the reactions how the person feels(happy,pain),if the person understand what I am trying to say,if the person is interested in conversation SHC022 Introduction to personal development in health, social care or children’s and young people’s settings Understand what is required for competence in own work role (1.2,1.3) Identify standards that influence the way the role is carried out This standarts are including in health and safety act 1974,Moving and Hnadling Guidelines,Hasawa,Riddor,Coshh Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work. Treat everyone equaly)no difference in sex,religion,race†¦) Be able to reflect on own work activities (2.1) Explain why reflecting on practice is an important way to develop knowledge, skills and practice. Reflecting on practise helps me to see what I am doing good,where(in which areas)I need advice or more training Be able to agree a personal development plan (3.1, 3.2) Identify sources of support for own learning and development. -Selfeducation (internet,books) -Meetings with supervisor and more training Describe the process for agreeing a personal development plan and who should be involved. In personal development plan should be involved suprvisor and I. For this plan I have to know what I want to learn,what my targets are and update with supervisor to see how big progress I’ve done and what needs to be changed Professional discussion with Assessor on SHC022 Candidate signature Assessor signature SHC023 Introduction to equality and inclusion in health, social care or children’s and young people’s settings Understand the importance of equality and inclusion (1.1,1.2,1.3) Explain what is meant by: a) diversity =diference(that everyone is unique and different) b) equality =treat the people on same way(and treating people in way appropriate to their needs) c) inclusion =including(inclusion is about giving a fair chance to be included without discrimination) d) discrimination =wrong judgement based on sex,religion,rase,disability†¦ (leave someone out of the team because of judgement) Describe ways in which discrimination may deliberately or inadvertently occur in the work setting. For example: -bus driver won’t let wheelchair user and carer into the bus because he doesn’t want to make ready the ramp for wheelchair -carer and clien’t will be different religion and client will celebrate own festive days(of religion) but won’t allow carer do celebrate hers/his religion festive days Explain how practices that support equality and inclusion reduce the likelihood of discrimination. Be example-to show the public right attidude towards discrimination (for example support wheelchair user who’s discriminated by refusing enter into bus) Be able to work in an inclusive way (2.1, 2.3) Identify legislation, codes of practice and organisational polices and procedures (where these exist) relating to equality, diversity, discrimination and rights in own role. -Disability Discrimination Act -Human Rights Act 1998 -Employment equality regulations 2003 -Special education need and disability act 2000 -The sex discrimination Act 1975 Describe how to challenge discrimination in a way that promotes change. action=do something when I see discrimination and not to ignore it question it=ask why and discus it Be able to access information, advice and support about diversity, equality and inclusion (3.1) Describe situations in which additional information, advice and support about diversity, equality and inclusion may be needed. There’s different methods of obtaining information on diversity,equality and inclusion. -goverment web site (list of all current legislations to protect the rights of individuals -age UK group (can supply materials to hand out to client ) I may need this informations to help client who is seeking advise on particular subject or if I am trying to obtain information in order to support client SHC024 Introduction to duty of care in health, social care or children’s and young people’s settings. Understand the meaning of duty of care (1.1, 1.2) Define the term ‘duty of care’ Duty of care is responsibility towards the person I look after(in meaning to keep the person safe and away from harm) Describe how the duty of care affects own work. Duty of care means it is my part of my job to keep me and my client safe so I am following all security rules to keep everything safe and if there’s any new changes ,training or update I follow the new rules Understand support available for addressing dilemmas that may arise about duty of care (2.1, 2.2) Describe dilemmas that may arise between the duty of care and an individual’s rights. The client knows what she/he is doing.It’s client’s right to decide about own life even if I disagree with client’s choise and I have to respect that (for example what is healthy to eat,what activities client wants to do†¦) Explain where to get additional support and advice about how to resolve such dilemmas. I am seeking support and advice from my supervisor or from office. Way how to avoid conflicts because of this dilemmas is to make sure individual is aware of the consequences Know how to respond to complaints (3.1, 3.2) Describe how to respond to complaints -respond the complaining asap -acknowledge mistake -speak about different views on what happened -explaining situation for both sides and appology Identify the main points of agreed procedures for handling complaints -recorded and documented procedure -complaint is listened to and respected -procedure is clear -it may have formal and informal options HSC024 Principles of safeguarding and protection in health and social care Know how to recognise signs of abuse ( 1.1, 1.2, 1.3) Define the following types of abuse: a) Physical abuse -if someone physicaly harm other person b) Sexual abuse -forcing into unwanted sex contact c) Emotional/psychological abuse -†doing harm with words† -if someone behave on way that emotionally attack other person d) Financial abuse -using person’s money,property or other valuable things without this persnon’s knowing(unauthorised,illegal use) e) Institutional abuse -abuse happening in care homes,hospitals†¦can be any or combination of these:discriminatory abuse,financial,neglect,physical,emotional,sexual abuse f) Self neglect -when person neglect ownself(basic needs,personal hygiene) g) Neglect by others -passive for of abuse(for example carer should provide care for client but carer doesn’t give client an adequate care†¦do not change dirty linen,catheters) Identify the signs and /symptoms associated with each type of abuse. -physical:brurses,scratches,change behavior -sexual:brurses,scratches in genital area,change behaviour -emotinal:changing behaviour -financial:the affected person doesn’t know where are the money dissapearing -neglect:affected person will shown lacl of personal hygiene,health problems,dirthy cloths Describe factors that may contribute to an individual being more vulnerable to abuse. -if the individual has comunication difficulties,is socialy isolated,is depended on other person’s help Know how to respond to suspected or alleged abuse (2.1, 2.2, 2.3) Explain the actions to take if there are suspicions that an individual is being abused. I have professional duty to report any wetnessed or suspected abuse to my supervisor or to the office.this information is refered to social services and it musst be assessed Explain the actions to take if an individual alleges that they are being abused. -let the person speak -ask open questions(those where is no possible to answer yes or no) -don’t ask leading questions -take every allegattion seriously -contact and inform supervisor and office Identify ways to ensure that evidence of abuse is preserved. -make a written record of conversation(date,time on it) -ensure written records are kept in safe place(bills,letters,medication records,bank statements) -record any physical signs of abuse on body(bruising,cuts) -not tidy anything up(wait for police) Understand the national and local context of safeguarding and protection from abuse (3.1, 3.2, 3.3, 3.4,) Identify national polices and local systems that relate to safeguarding and protection from abuse. -human rights act 1998 -equality act 2000 -social services Explain the roles of different agencies in safeguarding and protecting individuals from abuse. -work together to prevent and protect adults from risk of abuse -support people to make their own choises -investigated actual or suspected abuse and neglect Identify reports into serious failures to protect individuals from abuse. For example: -if I am witness of abuse and I wont report it -if agency will get report of abuse from carer and won’t take an adequate acction -if I as a witness of active abuse call police and the police won’t show up Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse. Supervisor-safe guarding courses local safe guarding team-social services independent safeguarding authority Understand ways to reduce the likelihood of abuse (4.1, 4.2) Explain how the likelihood of abuse may be reduced by: a) working with person centred values -encourage in contact with community,support to build up self confidence b) encouraging active participation -coopretaion with organization for disabled people(be part of disabled comunity) c) promoting choice and rights -by supporting with choises(places where to go for trips),accept the individual’s right for own decision but supporting to make sure client is safe Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse. Know how to recognise and report unsafe practices ( 5.1, 5.2, 5.3) Describe unsafe practices that may affect the well-being of individuals -not safe practise during moving and handling -incorect use of equipment -not disposing of waste properly Explain the actions to take id unsure practices have been identified. -inform supervisor -write records of what is wrong + guidence Describe the action to take if suspected abuse or unsafe practices have been reported but nothing has been done in response. Keep reporting in case of abuse(report to supervisor,office again) call police(as nothing has been done foe change and the situaton may cause harm of client)

Citizens for Democracy

A democracy is a form of government in which the supreme power is vested in the people and exercised by them directly or indirectly through a system of representation usually involving free elections that are periodically held. The necessary moral and intellectual characteristics the citizens of a democracy must possess for the survival and the prosperity of such a form of government include: respect for laws, respect for rights, respect for authority, equal mental worth, and opportunity for all citizens. Some other scholars have argued another notion pertaining to the success of a democracy. Those scholars have suggested the presence of certain economic conditions is necessary for a democracy to continue to exist and to flourish. A democracy will go as far as the citizens of that democracy will take it. Therefore, the moral and intellectual characteristics that those citizens possess are pivotal. Moral characteristics are those in which help the citizens set a standard of what is right and good for the country. These include respect for laws, rights, and authority. The citizens must respect the laws for many reasons, mainly for fear of punishment that usually entails a loss of freedom. The citizens must also have a respect for the rights they and others have. This gives each citizen a sense of equality to one and other, they all have the same rights under the law, which allows freedom to be put into action. Besides these characteristics, the citizens of a democracy must have a respect for authority. Those in authority are the ones protecting the laws and the rights of the citizens. If the citizens value their freedom and liberty, then they must respect the protectors of those freedoms and liberties. Intellectual characteristics are necessary because the citizen's ability for rational or intelligent thought adds to the prosperity of the democracy. The citizens must be able to, as Tocqueville states, â€Å"educate democracy; to put, if possible, new life into its beliefs; to purify its mores; to control its actions; gradually to substitute understanding of statecraft for present inexperience and knowledge of its true interest for blind instincts; to adapt government to the needs of time and place; and to modify it as men and circumstances require. The citizens of a democracy must see each other as having equal mental worth. All citizens should understand that the opportunity for education should be present. But, the amount of education should not be what is most important: the citizens must understand it's what you do with the education that matters most. Intellectually everyone is different; some are more educated than others, and others less. The citizens must have the insight to understand that everyone is equal under the law and in the rights that are bestowed upon them. These characteristics are all very important to the survival of a democracy. Theodore Roosevelt explains this best when he stated, â€Å"A democracy must consist of men who are intellectually, morally, and materially fit to be their own masters. † There are, however, other scholars who believe that certain economic conditions must be also present for the continued survivability of a democracy. The characteristics of the citizens are very important to the success of a democracy, but groups of people known as progressives, believe that economic situations in a democracy play just as important of a role. The economic situation that they claim is needed is economic equality. As Franklin Roosevelt, a progressive and former President of the United States, stated, â€Å"Our government, formal and informal, political and economic, owes to everyone an avenue to possess himself of a portion of that plenty sufficient for his needs, through his own work. † It is the government's responsibility to ensure economic equality to all citizens, which is important, because, the prosperity of a democracy depends on the prosperity of its citizens. Theodore Roosevelt, another progressive and President, furthers this notion by contending, â€Å"there is no point in having prosperity unless there can be an equitable division of prosperity. † This must therefore be extended to economics: for the democracy to move forward and provide for its citizens, the citizens themselves must have the economic stability. If there were not an equal distribution of prosperity, in the economic sense, the government would have to create programs to â€Å"level the playing field. Examples of these programs are welfare and affirmative action. While these programs are different, they have the same purpose: to help those in need which would, in turn, level the playing field. A democracy is faced with many challenges that it must be able to adjust to, including the economic growth of its citizens and the security of that growth. L. B. Johnson stated, â€Å"The challenge of the next half of the century is whether we have the wisdom to use that wealth to enrich and elevate our national life, and to advance the quality of our American civilization. Therefore, for a democracy to survive, that democracy and the citizens of the democracy must have the ability to move forward and shape their own future to assure prosperity and survival. This is the link between the economic and the political. In conclusion, the citizens of a democracy must possess for it to succeed and survive. Others believe economic conditions affect the prosperity of a democracy. While there are other characteristics that generally impact a democracy, the ones explained are seen as the most important.

Operations management and productivity slp Assignment

Operations management and productivity slp - Assignment Example Their unique strategies and consistent performance has given them a leading edge in its competition. Compared to its competition McDonalds is famous for providing its products very quickly and economically. Allowing people to stay away from the curse of standing and waiting in long lines. Also, McDonalds is famous for its product adaptation in other countries, in India initially people started protesting against McDonalds, as its products contained beef, so what McDonalds did to face this situation was to start introducing products that had mutton and white meat, and introducing a complete new product named "Maharaja Mac" only in India. â€Å"If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.† Ray Kroc, the founder of McDonalds (Mcdonalds.com, 2014). From what Ray says, its clear enough that McDonalds is famous for its services and value addition. Where ever you go, to a McDonalds restaurant, one will notice that the service rate of McDonalds is quite high than the other competitors, also one will notice that McDonalds provide a good environment for people to enjoy their quality time with their loved ones. Furthermore, McDonalds is famous for its high quality of customer services. Serving the customers with great care is one of the high priorities of McDonalds, and one can find such behavior in any McDonalds Outlet. For any business to stay ahead, in the competitive environment that it is facing, is a huge task. McDonalds is performing this task quite efficiently, as they promote product adaptation and provide their products on a relatively lower price. Furthermore McDonalds also provides different varieties for different people, based on age groups, occupation, and the region. Since it is the leader in its competition, it provides and has a lot more than what its competitors have. Basically, McDonalds focuses on high service

Research Purpose Statement Development Essay Example | Topics and Well Written Essays - 1000 words

Research Purpose Statement Development - Essay Example universities.† This purpose statement explains and justifies the intent of the future research; it sets the objectives and clarifies the main idea of the research study. The NCU Proposal and Dissertation Review Form (DRF) serves as a source reference for additional information regarding purpose statement requirements and appropriate documentation. A series of questions explored the research problem before explaining and justifying the proposed purpose statement. Various sources are utilized in this paper, including different published research materials and Internet articles. The impact of foreign students on the educational industry in America can’t be ignored both in terms of the financial aspects and the diversity these students bring to American colleges and universities (Institute of International Education (IIE), 2010). However the response to this growing number of international students has been at best apathetic. While there has been a range of different studies completed in the last ten years on concepts such as student stress, cultural stress and other identified stresses that international students contend with when they commence their educational journey in America the reports seem to be unable to find a practical solution to the problem. This lack of educational model, one that could increase international student success and satisfaction in studying in American institutions, could negatively impact the future of this so far growing business. Given that the IIE (2010) reported that international students contribute almost $20 billion dollars through their tuition expenses and living costs more efforts should be made to ensure that the educational experience for international students is positive and meets their needs. The research conducted to date has focused on identifying key stresses that international students face when they study in America. While this author has found a wealth of material about international students and the

The Grand Canyon Caper Essay Example | Topics and Well Written Essays - 750 words

The Grand Canyon Caper - Essay Example But many still consider the formation of the Grand Canyon an unsolved mystery. Some challenging the evolutionary account might ask how the relatively tiny river could erode such a colossal canyon when rivers like the Nile and the Amazon, which are many, many times larger and swifter, have not eroded away similar or larger canyons (Brown, 2008, p. 86). But if the Colorado River did not cut out the Grand Canyon, what did? One account from a former evolutionist, Navy SEAL, and MIT graduate, Dr. Walt Brown, lets the evidence left behind do the talking, demonstrating that the Grand Canyon was the result of a massive sheet of water rapidly sweeping over and cutting through the region in weeks – not erosion from a slow-running river over millions of years (Brown, 2008, p. 107). Once true scientific analysis is examined to uncover the mystery of the formation of the Grand Canyon and the smoke of unscientific theories that try to squeeze it into the evolutionary timeframe and process i s cleared, the most spectacular natural wonder in America becomes a testimony of what the rapid cataclysmic force of water can do. But from where could so much water come? ... What are the results of such breaching? The Strait of Gibraltar was most likely the result of the breach of the Mediterranean â€Å"lake,† the Bosporus and Dardanelles were evidently cut by the Black Sea’s rupture, and the opening at the Golden Gate Bridge was likely caused by the breach of â€Å"Lake California,† which filled the Great Central Valley before dumping into the Pacific (Brown, 2008, p. 107). So, when examining the topography around the Grand Canyon, one notices that just west of the Grand Canyon’s eastern border straddling the Four Corners region are two gigantic dry lakebeds ? Grand Lake and Hope Lake. The lowest points of these lakebeds are on their western banks, where both show geologic evidence of breaches ? one triggering the other (Brown, 2008, p. 117-18). Because these colossal lakes had no oceans or seas to dump into, their breaches violently channeled the Grand Canyon, as more water than what is contained in the five Great Lakes com bined gushed out from the western banks of Grand Lake and Hopi Lake to rip a 230-mile-long, 4-18-mile wide, and one-mile deep gash in the land in just weeks. Only a rapidly moving sheet of water ripping through the area would provide enough force to create the adjacent massive side canyons and hundreds-of-miles-long caverns not connected to the river (Brown, 2008, p. 107). But could such a massive canyon have only been created in weeks? Many geologists learned much from the eruptions of Mt. St. Helens in the early 1980s, which melted several glaciers that caused torrents of water to rapidly cut smaller-scaled stratified canyons and reformed Spirit Lake. To evolutionists’ chagrin, the stratified canyon walls resembling the Grand Canyon’s resulted from the lowering water level –

Social Media and Marketing Essay Example | Topics and Well Written Essays - 3250 words

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BUS 499 MoD-5 (SLP) Integation Causal & Strategy Essay

BUS 499 MoD-5 (SLP) Integation Causal & Strategy - Essay Example ooking at this strategy and its impact on financial performance, it can be concluded that this strategy will lead to an increase in revenues, which in turn would lead to greater operating profits and net income. Since the company will add new competencies in its operations; these competences, presumably will enable it to achieve economies of scale in its operation and reduce unit price of the product. This coupled with an increase in sales volume will lead to an increase in the company’s profit margins, which ultimately will be reflected on the company’s annual profits. In this way, the balance scorecard approach enables the company to achieve its two foremost financial objectives: increasing the company’s profitability and maximizing the returns of stockholders of the company. By accomplishing both these objectives, the company will ensure future survivability and growth. Kaplan, R. S., and Norton, D. P. (1992). The Balanced Scorecard: Measures That Drive Performance. Retrieved May 17, 2012, from http://library.tmu.edu.tw/news/%5BHarvard%20Business%20Review%20-%20January-February%201992%5D%20-%20Kaplan%20&%20Norton%20-%20The%20Balanced%20Scorecard%20-%20Measures%20That%20Drive%20Pe.pdf Kaplan, R.S. and Norton, D.P. (2004). Measuring the strategic readiness of intangible assets. Retrieved May 17, 2012, from http://www.cma-slp.com/onlinelibrary/OL_English/Strategy%20Implementation/Management%20Accounting/MeasuringTheStrategicReadinessofIntangibleAssets.pdf   Lawrie, G., and Cobbold, I. (2004). Third-generation balanced scorecard: evolution of an effective strategic control tool. International Journal of Productivity and Performance Management, 53(7), 611 – 623. Palladium. (2011, June 8).  Palladium balanced scorecard hall of fame for executing strategy. Retrieved May 17, 2012, from Roos, G., and Roos, J. (1997). Measuring Your company’s Intellectual Performance.